Plan ahead for known service requirements - either through active operations driven by the system's data, or by receiving service requests from customers.
A service appointment is set using an activity linked to the customer and the vehicle. The planner sees an overview of all resources - mechanics, vehicle lifts and more - and their future utilization, to build an efficient work plan.
Manage warranty claims registered by the dealer's affiliate repair shops, or claims directed to the manufacturer by the dealer.
A claim can be based on a job card or be the base document of an A/R invoice once compensated by the manufacturer, and includes the information the manufacturer requires for approval. Define multiple claim types - Goodwill, Compensation, Standard warranty and more - and export claims to a file, as most manufacturers require.
Campaigns are service situations initiated by the manufacturer - such as a recall to repair a known fault. A campaign can be public and active, or silent, where the manufacturer provides a list of vehicles suspected to carry the fault.
Each campaign definition can include a pre-defined kit listing all required parts and labor. When an assigned vehicle enters the shop, a pop-up alert shows the campaign details and, once selected, automatically adds all required parts and labor to the job card.
Debit each line of labor or parts in the job card to an unlimited number of debtors, each at a specified ratio. The job card becomes the base of the relevant billing documents - an A/R invoice for the customer, a warranty claim for the manufacturer, and so on.
Only once every item in the job card is billed can its status be changed to 'Closed'.
AI agents that act on your data - automating tasks, surfacing insights and driving workflows end-to-end.
Keeps you informed of all relevant transactions via email, SMS and more.
Allows for a better understanding of the state of the business.
Adds enterprise differentials that sharpen the competitive edge.
Connects all entities in the system and creates critical internal relationships.
Enables automation of core processes.
Extends the reach beyond typical boundaries to support future growth.
Helps create data interfaces across the automotive ecosystem.
Snaps into any existing ERP - hosted or local. Keep your system of record while operations go digital.
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